Please find answers to all your queries below. If you have any other questions regarding our products, please send us an email: email@example.com
A: We offer three options for shipment: standard, which typically arrives in 5-7 business days; express, which typically arrives in 3-4 business days, and overnight, which arrives in 1-2 business days depending on when you place your order. Most in-stock items ship within 24 hours; however, some orders might take up to 48 hours to process. Please note that we do not ship on Saturdays or Sundays, or on nationally observed US holidays.
A; We use UPS and the US Postal Service.
A: At checkout, you can enter your coupon code. If you have any issue please don't hesitate to contact us.
A: The order status page currently supports shipments using USPS, UPS, FedEx, and Canada Post.
A: Yes, we do ship to PO Boxes.
A: We hope you love your selections as much as we do. If you’re not completely satisfied with your purchase, we’ll gladly offer you an exchange or refund for most of our merchandise within 30 days from receipt of product. Proof of purchase is required for a refund. Artisanal Being does not accept returns on the following items: bath and body products, candles, or final sale items. Returns are refunded in the original payment form for the merchandise price, less shipping, and handling. Shipping and handling charges are non-refundable, unless the item received is damaged, defective or incorrect. Taxes charged are refunded in accordance with state and local laws. Returns sent via USPS that arrive with postage due will be returned to sender.
A: We are required to collect local sales tax within states where Artisanal Being has a physical presence, such as a store, a shipping center or a storage facility. Currently, we have a physical presence in Massachusetts. Please continue to check back for any updated information; we will keep this information current.
A: We accept Visa, MasterCard, American Express, Discover, Amazon payments, and Artisanal Being gift cards.